Shipping Information

Shipping options

We offer a choice between tracked and untracked shipping for most countries we ship to. Please check the shipping table below for delivery time estimates, but please note that deliveries may take longer due to factors out of our control.

Due to order volumes, please allow our team up to 2 days to process your order.

Parcel forwarding to EU countries

Some countries within the EU are more strict about importation of medications, in particular:

  • Belgium
  • Germany
  • Sweden

If you are ordering PrEP to any of the above countries, we strongly advise you to use a parcel forwarding service. The services below accept packages to a UK address, and then relay it onward to a country within the EU. Should you use such a service, we will only be responsible for delivery of the parcel to the UK address; it is the duty of the forwarding service to relay it on thereafter.

The services below have worked well for our customers, and we are not affiliated to them in any way:

  • https://www.skypax.com/
  • https://www.ukpostbox.com/

Once your account with one of the above providers has been created, please place your PrEP order to the UK address provided.

Our delivery guarantee (see section below) for customers ordering to the countries above only applies if a parcel forwarding service is used.

Prescription requirements

In certain countries, a prescription might be needed in order to ensure successful delivery of your order. We generally do not require a prescription for countries within the EU. For all other countries, we advise you to check the table below to see if a prescription is recommended.

You should upload a dated, signed and scanned copy of your prescription at the checkout page if it is needed for your country. We will not be responsible for any unsuccessful deliveries due to missing prescriptions.

Import taxes and guaranteed delivery

In very rare cases, import taxes might be imposed on your order by customs in your country. In this case, paying for the import tax is your sole responsibility, and not that of PrEP Online.

We guarantee delivery for our most frequently served countries, which means that we will send out a replacement package if the initial order fails to arrive for any reason. However, we are unable to guarantee this for certain countries, indicated in the shipping table below. By ordering from us to one of these countries, you accept that we will not be responsible for any failed delivery for any reason whatsoever.

Shipping Information by Country

CountryGuaranteed delivery?Tracked shippingUntracked shipping
AfghanistanNo6-7 working days10-12 working days
AlbaniaNo-10-12 working days
AlgeriaNo-10-12 working days
AngolaNo-10-12 working days
AnguillaNo-10-12 working days
ArgentinaYes-10-12 working days
ArmeniaYes-10-12 working days
ArubaYes-10-12 working days
AustraliaYes6-7 working days10-12 working days
AustriaYes5-8 working days7-10 working days
AzerbaijanYes-10-12 working days
BahamasYes-10-12 working days
BahrainNo6-7 working days10-12 working days
BangladeshYes6-7 working days10-12 working days
BarbadosYes6-7 working days10-12 working days
BelarusNo6-7 working days10-12 working days
BelgiumYes (only if parcel forwarding used)5-8 working days7-10 working days
BelizeNo-10-12 working days
BermudaNo6-7 working days10-12 working days
BhutanNo6-7 working days10-12 working days
Bonaire, Sint Eustatius and SabaNo-10-12 working days
Bosnia and HerzegovinaNo-10-12 working days
BotswanaNo6-7 working days10-12 working days
BrazilYes-10-12 working days
BruneiNo6-7 working days10-12 working days
BulgariaYes5-8 working days7-10 working days
Burkina FasoNo-10-12 working days
BurundiNo-10-12 working days
CambodiaYes6-7 working days10-12 working days
CameroonNo-10-12 working days
CanadaNo6-7 working days10-12 working days
Cayman IslandsNo6-7 working days10-12 working days
ChileYes-10-12 working days
ChinaYes6-7 working days10-12 working days
ColombiaYes-10-12 working days
CongoYes-10-12 working days
Costa RicaNo-10-12 working days
CroatiaYes5-8 working days7-10 working days
CubaNo6-7 working days10-12 working days
CuraçaoNo-10-12 working days
CyprusYes5-8 working days7-10 working days
Czech RepublicYes5-8 working days7-10 working days
DenmarkYes5-8 working days7-10 working days
DjiboutiNo-10-12 working days
DominicaNo-10-12 working days
Dominican RepublicNo-10-12 working days
EcuadorYes-10-12 working days
EgyptNo6-7 working days10-12 working days
El SalvadorYes-10-12 working days
EritreaYes6-7 working days10-12 working days
EstoniaYes5-8 working days7-10 working days
EthiopiaNo6-7 working days10-12 working days
Faroe IslandsNo-10-12 working days
FijiYes6-7 working days10-12 working days
FinlandYes5-8 working days7-10 working days
FranceYes5-8 working days7-10 working days
French PolynesiaNo-10-12 working days
GambiaNo-10-12 working days
GeorgiaNo6-7 working days10-12 working days
GermanyYes (only if parcel forwarding used)5-8 working days7-10 working days
GhanaNo6-7 working days10-12 working days
GibraltarNo-10-12 working days
GreeceYes5-8 working days7-10 working days
GreenlandYes-10-12 working days
Hong KongYes6-7 working days10-12 working days
HungaryYes5-8 working days7-10 working days
IcelandYes5-8 working days7-10 working days
IndiaYes6-7 working days10-12 working days
IndonesiaYes-10-12 working days
IrelandYes5-8 working days7-10 working days
IsraelYes6-7 working days10-12 working days
ItalyYes5-8 working days7-10 working days
JamaicaYes-10-12 working days
JapanYes6-7 working days10-12 working days
JerseyNo-10-12 working days
JordanNo6-7 working days10-12 working days
KazakhstanYes-10-12 working days
KenyaYes6-7 working days10-12 working days
KiribatiNo-10-12 working days
KoreaYes6-7 working days10-12 working days
KuwaitNo-10-12 working days
KyrgyzstanYes-10-12 working days
LaosNo-10-12 working days
LatviaYes5-8 working days7-10 working days
LebanonNo-10-12 working days
LesothoNo-10-12 working days
LibyaNo-10-12 working days
LithuaniaYes5-8 working days7-10 working days
LuxembourgYes5-8 working days7-10 working days
MacauYes6-7 working days10-12 working days
MacedoniaYes-10-12 working days
MalawiYes6-7 working days10-12 working days
MalaysiaYes6-7 working days-
MaldivesYes-10-12 working days
MaltaYes5-8 working days7-10 working days
MauritaniaNo-10-12 working days
MauritiusYes6-7 working days10-12 working days
MexicoNo-10-12 working days
MoldovaYes-10-12 working days
MongoliaYes6-7 working days10-12 working days
MontenegroNo-10-12 working days
MoroccoYes6-7 working days10-12 working days
MozambiqueYes-10-12 working days
MyanmarNo-10-12 working days
NamibiaNo6-7 working days10-12 working days
NepalNo6-7 working days10-12 working days
NetherlandsYes5-8 working days7-10 working days
New CaledoniaNo-10-12 working days
New ZealandYes6-7 working days10-12 working days
NigeriaYes-10-12 working days
NorwayYes5-8 working days7-10 working days
OmanNo6-7 working days10-12 working days
PakistanNo6-7 working days10-12 working days
PanamaYes-10-12 working days
Papua New GuineaNo-10-12 working days
ParaguayNo-10-12 working days
PeruYes-10-12 working days
PhilippinesYes6-7 working days-
PolandYes5-8 working days7-10 working days
PortugalYes5-8 working days7-10 working days
QatarNo6-7 working days10-12 working days
RomaniaYes5-8 working days7-10 working days
RussiaYes6-7 working days10-12 working days
SenegalNo6-7 working days10-12 working days
SerbiaNo-10-12 working days
SeychellesYes-10-12 working days
Sierra LeoneNo-10-12 working days
SingaporeYes6-7 working days10-12 working days
SlovakiaYes5-8 working days7-10 working days
SloveniaYes5-8 working days7-10 working days
Solomon IslandsNo-10-12 working days
South AfricaNo6-7 working days10-12 working days
SpainYes5-8 working days7-10 working days
Sri LankaNo-10-12 working days
SudanNo6-7 working days10-12 working days
SwazilandNo-10-12 working days
SwedenYes (only if parcel forwarding used)5-8 working days7-10 working days
SwitzerlandYes5-8 working days7-10 working days
SyriaNo-10-12 working days
TaiwanYes6-7 working days10-12 working days
TanzaniaNo6-7 working days10-12 working days
ThailandYes6-7 working days10-12 working days
TogoNo-10-12 working days
TongaNo-10-12 working days
Trinidad and TobagoNo-10-12 working days
TunisiaNo-10-12 working days
TurkeyNo6-7 working days10-12 working days
UgandaNo6-7 working days10-12 working days
UkraineYes6-7 working days10-12 working days
United Arab EmiratesNo6-7 working days10-12 working days
United Kingdom (UK)Yes2-4 working days5-7 working days
United States of America (USA)Yes6-7 working days10-12 working days
UruguayNo-10-12 working days
UzbekistanNo-10-12 working days
VanuatuNo-10-12 working days
VenezuelaYes-10-12 working days
VietnamYes6-7 working days10-12 working days
Virgin IslandsNo-10-12 working days
YemenNo-10-12 working days
ZambiaNo-10-12 working days
ZimbabweNo-10-12 working days

Got more questions? Drop us a message at
hello@getpreponline.com

4.3/5 (3 Reviews)