Shipping Information

Shipping options

We offer a choice between tracked and untracked shipping for most countries we ship to. Please check the shipping table below for delivery time estimates, but please note that deliveries may take longer due to factors out of our control.

Due to order volumes, please allow our team up to 2 days to process your order.

Prescription requirements

In certain countries, a prescription might be needed in order to ensure successful delivery of your order. We generally do not require a prescription for countries within the EU. For all other countries, we advise you to check the table below to see if a prescription is recommended.

You should upload a dated, signed and scanned copy of your prescription at the checkout page if it is needed for your country. We will not be responsible for any unsuccessful deliveries due to missing prescriptions.

Import taxes and guaranteed delivery

In very rare cases, import taxes might be imposed on your order by customs in your country. In this case, paying for the import tax is your sole responsibility, and not that of PrEP Online.

We guarantee delivery for our most frequently served countries, which means that we will send out a replacement package if the initial order fails to arrive for any reason. However, we are unable to guarantee this for certain countries, indicated in the shipping table below. By ordering from us to one of these countries, you accept that we will not be responsible for any failed delivery for any reason whatsoever.

Shipping Information by Country

CountryGuaranteed delivery?Tracked shippingUntracked shippingPrescription needed for customs?
AfghanistanNo6-7 working days10-12 working daysNo
AlbaniaNo-10-12 working daysNo
AlgeriaNo-10-12 working daysNo
AngolaNo-10-12 working daysNo
AnguillaNo-10-12 working daysNo
ArgentinaYes-10-12 working daysNo
ArmeniaYes-10-12 working daysNo
ArubaYes-10-12 working daysNo
AustraliaYes6-7 working days10-12 working daysNo
AustriaYes5-8 working days7-10 working daysNo
AzerbaijanYes-10-12 working daysNo
BahamasYes-10-12 working daysNo
BahrainYes6-7 working days10-12 working daysNo
BangladeshYes6-7 working days10-12 working daysNo
BarbadosYes6-7 working days10-12 working daysNo
BelarusNo6-7 working days10-12 working daysNo
BelgiumYes5-8 working days7-10 working daysNo
BelizeNo-10-12 working daysNo
BermudaNo6-7 working days10-12 working daysNo
BhutanNo6-7 working days10-12 working daysNo
Bonaire, Sint Eustatius and SabaNo-10-12 working daysNo
Bosnia and HerzegovinaNo-10-12 working daysNo
BotswanaNo6-7 working days10-12 working daysNo
BrazilYes-10-12 working daysYes
BruneiNo6-7 working days10-12 working daysNo
BulgariaYes5-8 working days7-10 working daysNo
Burkina FasoNo-10-12 working daysNo
BurundiNo-10-12 working daysNo
CambodiaYes6-7 working days10-12 working daysNo
CameroonNo-10-12 working daysNo
CanadaNo6-7 working days10-12 working daysNo
Cayman IslandsNo6-7 working days10-12 working daysNo
ChileYes-10-12 working daysNo
ChinaYes6-7 working days10-12 working daysNo
ColombiaYes-10-12 working daysYes
CongoYes-10-12 working daysYes
Costa RicaNo-10-12 working daysNo
CroatiaYes5-8 working days7-10 working daysNo
CubaNo6-7 working days10-12 working daysNo
CuraçaoNo-10-12 working daysNo
CyprusYes5-8 working days7-10 working daysNo
Czech RepublicYes5-8 working days7-10 working daysNo
DenmarkYes5-8 working days7-10 working daysNo
DjiboutiNo-10-12 working daysNo
DominicaNo-10-12 working daysNo
Dominican RepublicNo-10-12 working daysNo
EcuadorYes-10-12 working daysYes
EgyptYes6-7 working days10-12 working daysNo
El SalvadorYes-10-12 working daysYes
EritreaYes6-7 working days10-12 working daysYes
EstoniaYes5-8 working days7-10 working daysNo
EthiopiaNo6-7 working days10-12 working daysNo
Faroe IslandsNo-10-12 working daysNo
FijiYes6-7 working days10-12 working daysYes
FinlandYes5-8 working days7-10 working daysNo
FranceYes5-8 working days7-10 working daysNo
French PolynesiaNo-10-12 working daysNo
GambiaNo-10-12 working daysNo
GeorgiaNo6-7 working days10-12 working daysNo
GermanyYes5-8 working days7-10 working daysNo
GhanaNo6-7 working days10-12 working daysNo
GibraltarNo-10-12 working daysNo
GreeceYes5-8 working days7-10 working daysNo
GreenlandYes-10-12 working daysYes
HongkongYes6-7 working days10-12 working daysNo
HungaryYes5-8 working days7-10 working daysNo
IcelandYes5-8 working days7-10 working daysNo
IndiaYes6-7 working days10-12 working daysNo
IndonesiaYes-10-12 working daysNo
IrelandYes5-8 working days7-10 working daysNo
IsraelYes6-7 working days10-12 working daysNo
ItalyYes5-8 working days7-10 working daysNo
JamaicaYes-10-12 working daysYes
JapanYes6-7 working days10-12 working daysNo
JerseyNo-10-12 working daysNo
JordanYes6-7 working days10-12 working daysNo
KazakhstanYes-10-12 working daysNo
KenyaYes6-7 working days10-12 working daysNo
KiribatiNo-10-12 working daysNo
KoreaYes6-7 working days10-12 working daysNo
KuwaitYes-10-12 working daysNo
KyrgyzstanYes-10-12 working daysNo
LaosNo-10-12 working daysNo
LatviaYes5-8 working days7-10 working daysNo
LebanonNo-10-12 working daysNo
LesothoNo-10-12 working daysNo
LibyaNo-10-12 working daysNo
LithuaniaYes5-8 working days7-10 working daysNo
LuxembourgYes5-8 working days7-10 working daysNo
MacauYes6-7 working days10-12 working daysNo
MacedoniaYes-10-12 working daysYes
MalawiYes6-7 working days10-12 working daysYes
MalaysiaYes6-7 working days-Yes
MaldivesYes-10-12 working daysYes
MaltaYes5-8 working days7-10 working daysNo
MauritaniaNo-10-12 working daysNo
MauritiusYes6-7 working days10-12 working daysYes
MexicoYes-10-12 working daysYes
MoldovaYes-10-12 working daysYes
MongoliaYes6-7 working days10-12 working daysYes
MontenegroNo-10-12 working daysNo
MoroccoYes6-7 working days10-12 working daysNo
MozambiqueYes-10-12 working daysYes
MyanmarNo-10-12 working daysNo
NamibiaNo6-7 working days10-12 working daysNo
NepalNo6-7 working days10-12 working daysNo
NetherlandsYes5-8 working days7-10 working daysNo
New CaledoniaNo-10-12 working daysNo
New ZealandYes6-7 working days10-12 working daysYes
NigeriaYes-10-12 working daysNo
NorwayYes5-8 working days7-10 working daysNo
OmanNo6-7 working days10-12 working daysNo
PakistanNo6-7 working days10-12 working daysNo
PanamaYes-10-12 working daysNo
Papua New GuineaNo-10-12 working daysNo
ParaguayNo-10-12 working daysNo
PeruYes-10-12 working daysNo
PhilippinesYes6-7 working days-No
PolandYes5-8 working days7-10 working daysNo
PortugalYes5-8 working days7-10 working daysNo
QatarNo6-7 working days10-12 working daysNo
RomaniaYes5-8 working days7-10 working daysNo
RussiaYes6-7 working days10-12 working daysNo
SenegalNo6-7 working days10-12 working daysNo
SerbiaNo-10-12 working daysNo
SeychellesYes-10-12 working daysNo
Sierra LeoneNo-10-12 working daysNo
SingaporeYes6-7 working days10-12 working daysNo
SlovakiaYes5-8 working days7-10 working daysNo
SloveniaYes5-8 working days7-10 working daysNo
Solomon IslandsNo-10-12 working daysNo
South AfricaNo6-7 working days10-12 working daysNo
SpainYes5-8 working days7-10 working daysNo
Sri LankaNo-10-12 working daysNo
SudanNo6-7 working days10-12 working daysNo
SwazilandNo-10-12 working daysNo
SwedenYes5-8 working days7-10 working daysNo
SwitzerlandYes5-8 working days7-10 working daysNo
SyriaNo-10-12 working daysNo
TaiwanYes6-7 working days10-12 working daysNo
TanzaniaNo6-7 working days10-12 working daysNo
ThailandYes6-7 working days10-12 working daysNo
TogoNo-10-12 working daysNo
TongaNo-10-12 working daysNo
Trinidad and TobagoNo-10-12 working daysNo
TunisiaNo-10-12 working daysNo
TurkeyNo6-7 working days10-12 working daysNo
UgandaNo6-7 working days10-12 working daysNo
UkraineYes6-7 working days10-12 working daysYes
United Arab EmiratesYes6-7 working days10-12 working daysYes
United Kingdom (UK)Yes2-4 working days5-7 working daysNo
United States of America (USA)Yes6-7 working days10-12 working daysNo
UruguayNo-10-12 working daysNo
UzbekistanNo-10-12 working daysNo
VanuatuNo-10-12 working daysNo
VenezuelaYes-10-12 working daysYes
VietnamYes6-7 working days10-12 working daysYes
Virgin IslandsNo-10-12 working daysNo
YemenNo-10-12 working daysNo
ZambiaNo-10-12 working daysNo
ZimbabweNo-10-12 working daysNo

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