Shipping Information

Shipping options

We offer a choice between tracked and untracked shipping for most countries we ship to. Please check the shipping table below for delivery time estimates, but please note that deliveries may take longer due to factors out of our control.

Due to order volumes, please allow our team up to 2 days to process your order.

Parcel forwarding to EU countries

Some countries within the EU are more strict about importation of medications, in particular:

• Austria
• Belgium
• Germany
• Sweden

If you are ordering PrEP to any of the above countries, we strongly advise you to use a parcel forwarding service. The services below accept packages to a UK address, and then relay it onward to a country within the EU. Should you use such a service, we will only be responsible for delivery of the parcel to the UK address; it is the duty of the forwarding service to relay it on thereafter.

The services below have worked well for our customers, and we are not affiliated to them in any way:

• https://www.skypax.com/
• https://www.ukpostbox.com/

Once your account with one of the above providers has been created, please place your PrEP order to the UK address provided.

Our delivery guarantee (see section below) for customers ordering to the countries above only applies if a parcel forwarding service is used.

Prescription requirements

In certain countries, a prescription might be needed in order to ensure successful delivery of your order. We generally do not require a prescription for countries within the EU. For all other countries, we advise you to check the table below to see if a prescription is recommended.

You should upload a dated, signed and scanned copy of your prescription at the checkout page if it is needed for your country. We will not be responsible for any unsuccessful deliveries due to missing prescriptions.

Import taxes and guaranteed delivery

In very rare cases, import taxes might be imposed on your order by customs in your country. In this case, paying for the import tax is your sole responsibility, and not that of PrEP Online.

We guarantee delivery for our most frequently served countries, which means that we will send out a replacement package if the initial order fails to arrive for any reason. However, we are unable to guarantee this for certain countries, indicated in the shipping table below. By ordering from us to one of these countries, you accept that we will not be responsible for any failed delivery for any reason whatsoever.

Shipping Information by Country