FAQ

Is PrEP suitable for me, and should I take it?
We highly recommend you read through the PrEP Info section as well as other sources to familiarise yourself with PrEP and its use before purchasing PrEP.
Is it safe to buy PrEP online?

As with buying anything else online, it is important to determine the legitimacy of the source. The PrEP we sell is sourced directly from the manufacturer, Mylan, and has been subject to Therapeutic Drug Monitoring (TDM) tests, ensuring its efficacy and genuineness.

Is it legal to buy PrEP online?

Personal use of PrEP medication is legal in most countries to our knowledge. However, we advise you to check the regulations of customs and pharmaceutical laws concerning PrEP in the country you are ordering to first.

It is also strongly recommended that you purchase no more than three months’ supply (usually up to 3 bottles of 30 pills) at once to ensure smooth delivery of your order.

Which countries do you ship to?

Please see our shipping information section below.

How long will my order take to arrive?
Orders can take anywhere from 4 - 12 days to arrive. Search for your country in the Shipping Information section below to get a better estimate of the shipping time. Please note that these are general guidelines and not guaranteed.
What is your refund and shipping policy?

Due to the nature of our products, we are unable to offer a refund on any goods sold once they have been shipped. However, if you change your mind after ordering and wish to cancel an order before it has been shipped, we will be able to provide a full refund.

You can read more about our shipping and refund policy here.

Shipping Information

We offer free guaranteed shipping to most countries worldwide through well established courier services, including DHL, SingPost and India Post - what this means is that if your order is lost or not delivered for any reason, we will send a replacement for free. For all other countries, however we can still attempt shipment, but will not be responsible for unsuccessful deliveries due to custom and import policies or otherwise.

Please also note that in certain countries, a prescription might be needed in order to ensure successful delivery of your order. In such cases, please email a copy of your prescription to hello@getpreponline.com when ordering for us to include for customs. We will not be responsible for any unsuccessful deliveries due to missing prescriptions.

Finally, please be aware that in very rare cases, import taxes might be imposed on your order. In this case, paying for the import tax is your sole responsibility, and not that of PrEP Online’s.

The table below shows a list of countries with information on guaranteed delivery and prescription requirements.

CountryGuaranteed delivery?Delivery time (tracked shipping)Delivery time (free shipping)Prescription needed?
AfghanistanNo6-7 working days10-12 working daysNo
AlbaniaNo-10-12 working daysNo
AlgeriaNo-10-12 working daysNo
AngolaNo-10-12 working daysNo
AnguillaNo-10-12 working daysNo
ArgentinaYes-10-12 working daysNo
ArmeniaYes-10-12 working daysNo
ArubaYes-10-12 working daysNo
AustraliaYes6-7 working days10-12 working daysNo
AustriaYes6-7 working days10-12 working daysNo
AzerbaijanYes-10-12 working daysNo
BahamasYes-10-12 working daysNo
BahrainYes6-7 working days10-12 working daysNo
BangladeshYes6-7 working days10-12 working daysNo
BarbadosYes6-7 working days10-12 working daysNo
BelarusNo6-7 working days10-12 working daysNo
BelgiumYes-10-12 working daysYes
BelizeNo-10-12 working daysNo
BermudaNo6-7 working days10-12 working daysNo
BhutanNo6-7 working days10-12 working daysNo
Bonaire, Sint Eustatius and SabaNo-10-12 working daysNo
Bosnia and HerzegovinaNo-10-12 working daysNo
BotswanaNo6-7 working days10-12 working daysNo
BrazilYes-10-12 working daysYes
BruneiNo6-7 working days10-12 working daysNo
BulgariaNo6-7 working days10-12 working daysNo
Burkina FasoNo-10-12 working daysNo
BurundiNo-10-12 working daysNo
CambodiaYes6-7 working days10-12 working daysNo
CameroonNo-10-12 working daysNo
CanadaNo6-7 working days10-12 working daysYes
Cayman IslandsNo6-7 working days10-12 working daysNo
ChileYes-10-12 working daysNo
ChinaYes6-7 working days10-12 working daysNo
ColombiaYes-10-12 working daysYes
CongoYes-10-12 working daysYes
Costa RicaNo-10-12 working daysNo
CroatiaNo-10-12 working daysNo
CubaNo6-7 working days10-12 working daysNo
CuraçaoNo-10-12 working daysNo
CyprusNo6-7 working days10-12 working daysNo
Czech RepublicYes-10-12 working daysYes
DenmarkYes-10-12 working daysYes
DjiboutiNo-10-12 working daysNo
DominicaNo-10-12 working daysNo
Dominican RepublicNo-10-12 working daysNo
EcuadorYes-10-12 working daysYes
EgyptYes6-7 working days10-12 working daysNo
El SalvadorYes-10-12 working daysYes
EritreaYes6-7 working days10-12 working daysYes
EstoniaNo6-7 working days10-12 working daysNo
EthiopiaNo6-7 working days10-12 working daysNo
Faroe IslandsNo-10-12 working daysNo
FijiYes6-7 working days10-12 working daysYes
FinlandNo-10-12 working daysNo
FranceYes6-7 working days10-12 working daysYes
French PolynesiaNo-10-12 working daysNo
GambiaNo-10-12 working daysNo
GeorgiaNo6-7 working days10-12 working daysNo
GermanyYes6-7 working days10-12 working daysYes
GhanaNo6-7 working days10-12 working daysNo
GibraltarNo-10-12 working daysNo
GreeceYes6-7 working days10-12 working daysYes
GreenlandYes-10-12 working daysYes
HongkongYes6-7 working days10-12 working daysNo
HungaryYes6-7 working days10-12 working daysYes
IcelandYes6-7 working days10-12 working daysYes
IndonesiaYes-10-12 working daysNo
IrelandNo6-7 working days10-12 working daysNo
IsraelYes6-7 working days10-12 working daysNo
ItalyYes6-7 working days10-12 working daysYes
JamaicaYes-10-12 working daysYes
JapanYes6-7 working days10-12 working daysNo
JerseyNo-10-12 working daysNo
JordanYes6-7 working days10-12 working daysNo
KazakhstanYes-10-12 working daysNo
KenyaYes6-7 working days10-12 working daysNo
KiribatiNo-10-12 working daysNo
KoreaYes6-7 working days10-12 working daysNo
KuwaitYes-10-12 working daysNo
KyrgyzstanYes-10-12 working daysNo
LaosNo-10-12 working daysNo
LatviaYes6-7 working days10-12 working daysYes
LebanonNo-10-12 working daysNo
LesothoNo-10-12 working daysNo
LibyaNo-10-12 working daysNo
LithuaniaNo-10-12 working daysNo
LuxembourgNo-10-12 working daysNo
MacauYes6-7 working days10-12 working daysNo
MacedoniaYes-10-12 working daysYes
MalawiYes6-7 working days10-12 working daysYes
MalaysiaYes6-7 working days10-12 working daysYes
MaldivesYes-10-12 working daysYes
MaltaYes-10-12 working daysYes
MauritaniaNo-10-12 working daysNo
MauritiusYes6-7 working days10-12 working daysYes
MexicoYes-10-12 working daysYes
MoldovaYes-10-12 working daysYes
MongoliaYes6-7 working days10-12 working daysYes
MontenegroNo-10-12 working daysNo
MoroccoYes6-7 working days10-12 working daysNo
MozambiqueYes-10-12 working daysYes
MyanmarNo-10-12 working daysNo
NamibiaNo6-7 working days10-12 working daysNo
NepalNo6-7 working days10-12 working daysNo
NetherlandsYes6-7 working days10-12 working daysNo
New CaledoniaNo-10-12 working daysNo
New ZealandYes6-7 working days10-12 working daysYes
NigeriaYes-10-12 working daysNo
NorwayNo6-7 working days10-12 working daysNo
OmanNo6-7 working days10-12 working daysNo
PakistanNo6-7 working days10-12 working daysNo
PanamaYes-10-12 working daysNo
Papua New GuineaNo-10-12 working daysNo
ParaguayNo-10-12 working daysNo
PeruYes-10-12 working daysNo
PhilippinesYes6-7 working days10-12 working daysNo
PolandYes6-7 working days10-12 working daysNo
PortugalYes6-7 working days10-12 working daysYes
QatarNo6-7 working days10-12 working daysNo
RomaniaYes6-7 working days10-12 working daysNo
RussiaYes6-7 working days10-12 working daysNo
SenegalNo6-7 working days10-12 working daysNo
SerbiaNo-10-12 working daysNo
SeychellesYes-10-12 working daysNo
Sierra LeoneNo-10-12 working daysNo
SingaporeYes6-7 working days10-12 working daysNo
SlovakiaYes-10-12 working daysYes
SloveniaYes-10-12 working daysNo
Solomon IslandsNo-10-12 working daysNo
South AfricaNo6-7 working days10-12 working daysNo
SpainYes6-7 working days10-12 working daysYes
Sri LankaNo-10-12 working daysNo
SudanNo6-7 working days10-12 working daysNo
SwazilandNo-10-12 working daysNo
SwedenNo-10-12 working daysNo
SwitzerlandYes6-7 working days10-12 working daysNo
SyriaNo-10-12 working daysNo
TaiwanNo6-7 working days10-12 working daysNo
TanzaniaNo6-7 working days10-12 working daysNo
ThailandYes6-7 working days10-12 working daysNo
TogoNo-10-12 working daysNo
TongaNo-10-12 working daysNo
Trinidad and TobagoNo-10-12 working daysNo
TunisiaNo-10-12 working daysNo
TurkeyNo6-7 working days10-12 working daysNo
UgandaNo6-7 working days10-12 working daysNo
UkraineYes6-7 working days10-12 working daysYes
United Arab EmiratesYes6-7 working days10-12 working daysYes
United KingdomYes4-6 working days4-6 working daysNo
UruguayNo-10-12 working daysNo
United States of AmericaYes6-7 working days10-12 working daysNo
UzbekistanNo-10-12 working daysNo
VanuatuNo-10-12 working daysNo
VenezuelaYes-10-12 working daysYes
VietnamYes6-7 working days10-12 working daysYes
Virgin IslandsNo-10-12 working daysNo
YemenNo-10-12 working daysNo
ZambiaNo-10-12 working daysNo
ZimbabweNo-10-12 working daysNo

Got more questions? Drop us a message at
hello@getpreponline.com